FAQ
 
How do I place an order for photos?
Please use the order form for sporting events and private sessions to submit your request for photography. Once received, I will manually create an invoice and email it to the address you listed on the form. The invoice will arrive to your inbox within 24hrs (please check your junk folder). Check the invoice to make sure all information is correct. Submit payment using the payment links provided, or send Etransfer directly to candice@cdaumphotography.com.
Do I have to Pre-Order Event Photos
Ordering before the event is not necessary, but there are some benefits.
- Priority Posting – Orders are completed in the order they’re received, so the earlier you book, the sooner you’ll see your photos!
Note: If you choose to select your own images, your order will be processed once your picks are received.)
- More Focus on Your Dog – When I know who to watch for, I can pay extra attention during the event. That means a better chance of capturing those jaw-dropping, tail-wagging moments!
Pre-Ordering simply means purchasing a photo package before I start editing and uploading images to the gallery.
How do I receive my photos?
Using the email you provided on your order form, I will send a download link when your images are ready. The link will take you to an online gallery where you will be able to see, order, and share your images. You can download them all at once, or one by one. You can also mark your favourites and add notes. Visit the 'FIND MY PHOTOS' page to see examples of past galleries.
My pet doesn't participate in sporting events. Can I book a private session?
Absolutely! Every pet is a champion in their own right and should be celebrated for their uniqueness. Use the order form and choose 'Private Session' under package choice. I will know to contact you for more details and tp set up an experience catered to you and your best bud(s). Be sure to fill out all the information required, and include possible dates and what you are hoping for in a session.
Will your logo be removed on printed items?
Yes, any order printed through my shop will use the original, full resolution file to create a print or product. Depending on the product chosen, I may apply additional edits to the image (ie. canvas prints will receive extra sharpening before printing to compensate for the texture of the fabric). You may choose to print your downloaded files yourself. These will have the logo showing.
How long does it take to receive the final edited photos?
What happens if the weather is unfavorable on the day of an outdoor shoot?
Contrary to popular belief, we do not need a sunny day for great photographs. Overcast days can produce favourable results. I am capable of photographing in varying conditions from downpours to extreme cold and blaring heat. Outdoor photography is always at the mercy of the weather conditions. Whatever we are faced with, if we need to reschedule, we will. Keep in mind, a bit of rain makes for rich glistening colours, and offers the potential of capturing an amazing rainbow as a backdrop. Sometimes less than ideal conditions can spark some pretty dramatic imagery.
How does my club book you for an upcoming event?
There is a separate Event Request form for booking events. I will need to confirm availability so please include as much information as possible. I will reply with any questions I may have. If I am available to photograph the event, I will send out further details about the process. There is no fee to book me. I only ask for promotion in return for providing photographic services to your competitors.
Why Hire Candice Daum Photography?
There are hundreds of photographers to choose from and it is a daunting task to find the right one for your needs. I offer a “no obligation” discovery meeting where we can discuss your ideas and concerns, whether it be for a sporting event, a private session, printing needs, or customized products. Your decision to book me will ensure you will receive the expertise of a nationally recognized, certified Professional Photographer, devoted to the niche of Fine Art and photographing animals in action.
My pets aren't trained. Can you still photograph them?
Absolutely! Candid images by far are the best for capturing true-to-life expressions. I also have some tricks up my sleeves to give the impression that your pet is the perfect little angel. Off-leash is never a necessity. I can remove leases in post-processing. Your pet’s safety is always my primary concern.
How many people can attend the session?
Helpers are great and a small intimate audience is ok too, as long as it does not interfere with the session. This is your time and we want to avoid excessive distractions for your pet. We will not be able to capture intimate expressions if your dog is confused at who to look at, or is distracted by children playing, yelling, etc. Only the people/pets on the booking will be photographed. If there are add-ons, they need to be discussed at least 24hours before the session and added to the contract agreement.
How many pets does a private session fee include
A session fee includes up to 2 pets from the same household. Additional pets are welcome but we will need to allot more time so we can ensure we capture images of all pets involved. Each additional pet is an additional $50 (special rate for litters of puppies/kittens). If pet parents want to partner up, I do offer group sessions for 10 or more pets. Just keep in mind, more pets = less photos/pet. Full sessions ensure a variety of images to choose from.
I see your logo on the bottom corner, will this be removed when printing?
Yes, any order printed through my shop will use the original, full-resolution file to create a print or product. Depending on the product chosen, I may apply additional edits to the image (ie. canvas prints will receive extra sharpening before printing to compensate for the texture of the fabric). You may choose to print your downloaded files yourself. These will have the logo showing.
Do you photograph more than just cats and dogs?
I am an animal lover, but no, my services are not limited to only cats and dogs. I photograph exotic pets, aquatic species, equine, wildlife, plants, insects, landscapes, and anything fast moving and action packed... Aviation, drag racing, watersports, etc. I invite the opportunity to expand my variety and will even waive the session fee for any genre I have yet to add to my portfolio.
My pet has a mark/just had surgery. Can you remove the blemish?
Unlike the early days in photography with film and darkrooms, digital photography allows so much more latitude to enhance photos. If there is a temporary mark on your pet that appears before our shoot, there is no need to re-schedule. I can simply edit out the blemish. If however there is a mark on your pet that has become a part of his/her appearance, I will not remove their unique characteristic without your permission.
My pet never sits still. Is this a problem?
Not a problem at all! I absolutely love action shots - especially one with personality! Sitting is boring and I encourage your fur family to be playful and act silly. For more refined sit/stay images, we can take these with dogs on leash. The leash is simply removed in the editing process. If you are not comfortable with your pet off leash, or we are not in a dedicated 'off-leash' area, DO NOT remove it. The best option would be to use thin lead which makes editing it out easier.
My cat is shy and afraid of strangers. How will you photograph them?
I have met a lot of cat’s in my lifetime and I know, no two are alike. So what happens when one is really shy? Well, I am extremely patient. It may take a few visits to get them used to the idea of me being there, or I may need to extend my time there to ease them into feeling safe enough to be photographed. I will use a long lens so I can stay a good distance away and not invade their personal ‘cat’ space. Either way, we will work with your shy kitty to keep them comfortable and content.
My cat doesn't go outdoors and I don't think my ouse is good for photos. What now?
Indoors can be tricky, mainly because of the distracting elements, limited space, and low-light conditions. However, what you see in the final image will be different than what you see with your eyes. With a camera, photographers can isolate the scene and remove unwanted distractions in the editing process. As an additional option, a backdrop may be used for kitties who are open to it.
I don't live in Winipeg. Is that a problem?
Not at all. However, distances over 50km from my studio in Transcona (East Winnipeg) will incur a charge of $10 for each additional 10km, up to a total of 100km. Distances longer than this, please contact for quote. Travel fee may be waived for large events involving 50+ attendees. Please ask for details.
Can my friend bring her pet?
Yes, as long as the pet will not be a distraction and is not an ‘add-on’ to be photographed without prior notice. I would be more than happy to photograph multiple pets from different owners as long as they are registered for the shoot prior to the session. When preparing for our day, a lot of thought goes into how it will all fit together. ‘Throwing in’ another element at last minute may disrupt the process. It can be done, but additional considerations may need to be adjusted for..
Do you do family portraits?
I specialize in animal, wildlife, and action photography. Portrait photography is best left to the photographers who specialize in people. This does not mean you can't be in the photos welcome with your pet. The animal-human bond is extremely important, and when I see it, I will certainly capture it. If you are looking for a posed portrait session, my photography circle is vast and I can recommend the best certified portrait photographers I know to help capture you family portraits.
Can I be in the photograph with my pet?
Yes of course! It is very much encouraged but not a necessity if you don't want to be featured. Not all of us enjoy seeing ourselves in photographs, but still want to be remembered with our pets. For these, I can include you in the photograph but keep your presence subtle (ie. blurred in the background; dog at your feet, etc.). Please note, throughout the session I will act as a bit of a puparazzi taking candid photographs you won’t even know existed until our session reveal. This is the best part where you get to see all the wonderful photos we captured.
Do you offer gift certificates?
Yes. Gift certificates are available and will be customized to the recipient. Gift certificates can be purchased in any denomination, or can be gifted as an item (ie. session fee, product credit). Donation items are also available upon request.
What if I don't like my pictures?
In the past, the only concern I've ever received was due to a misinterpretation of the type of photography I offer. My style is 'in the moment' - not posed. I understand how hard it can be to voice your displeasure with a service or product. My goal is to 'WOW' my clients, and recommend me to their friends. If you are not happy, I am not happy. PLEASE do let me know so we can work towards making it right for you.
Where can I see the event photos? Do you post them?
I take great care in offering the best quality imagery, even for high volume photography events. Unlike many sport photographers, I do not upload hundreds of images and expect you to do the work to find your dog. Instead, I cull and sort through thousands of images for you, and only spend time on professionally editing the ones for purchased packages. So how do you see images to make sure there are some available from the event? I do offer a RAW Image Slideshow for viewing of all images taken at the event. This will be ready and uploaded to my YouTube Channel about 3 days after the event. Images in the slideshow are in the order they were taken, and have no editing applied. If you prefer to choose your own images for a photo package (CUSTOM SELECTION), use the slideshow and record the file numbers. The CLASSIC ordering method does this for you. so you can just sit back and wait to be 'wowed'. ADD-ON packages are available at anytime.
How do I view the pictures so I can order products?
I offer both “Event Photography” and “Private Session Photography”. With Event Photography, PRE-ORDER photo packages are available for purchase. These are the only images that will be available online to view. I take great care to sort through, select, and edit the perfect shots for each package ordered. For full sessions, all photos will be edited and made available in your personalized online album. From there, I can help you pick your favourites and choose which products to order..